Strategical Human Resources Management is adopted in our company
Strategical Human Resources Management can be defined as a model which presents the relation between the human resources architechture and management performance of an enterprise.
Workload management is an important skill that increases the added value offered to company and happiness in the professional lives. The first step in workload managing is a good planning. A well-structured workload is a key to good time management and will increase employee productivity. However, having a proper and effective communication in the workplace, using a positive approach and being professional without customize the problems are other key elements for the proper workload management.
The experiences play a role in the formation of the spirit and show an impact on our approaches and our decisions all the long of our life. Prepared in the light of behavioral therapy techniques, the Mental Detox program allows to notice the automatic thoughts that arise in front of events and help to change naturally the results by making them more real, more consistent and more useful.
The communication is the transfer of the information or the understandings by the general use of symbols. These symbols can be verbal and non-verbal. In the skills of communication the most important is how to listen. For a quality listening, it would be necessary to avoid trying to find fault to the speakers, to show hypersensitivity to certain point in the conversation, fake attention, ignorance or be lose the concentration and not taken advantage with dignity of the speed of the thought.
The right way to ensure customer satisfaction passes by the good knowledge of the customers and understanding their expectations. Every person has its own characteristics. Every individual has his own characteristics. The differences of the person must be considered during the communication, and the behavior must be suited to the expectations of the personality structure. Ensuring customer loyalty is possible with a good communication and a high quality of services.
Time, on the basis of the circumstances of the person can be perceived in 4 different forms: psychological, biological, managerial and the real time. To manage correctly the perceived time, works to be done are classified according to 2 criteria: importance and the state of emergency. Important and urgent tasks should be done first of all, for important but not urgent tasks a date should be fixed and for urgent tasks without importance should be delegated to other people…
In a face to face communication, what you say is 10 %, how you say is 30 % efficiency, however in a phone communication what you say is 13 %, how you say carries an importance of 87 % . For this reason, the telephone must be picked up before ringing twice, start talking with a smile and be positive; the other party must be listening first. Taking small notes by listening, to ask for precision on the incomprehensible subjects improves the quality of communication...
The model of the learning organization is part of Peter Senge's five disciplines theory. The learning organizations are compromise by people committed to its work and its team, which moves forward a common objective with their colleagues, innovative and open to self-development. These are structures where innovative ideas are supported, opinions contributing to the development of the organization are encouraged, common objectives have been created and all members are free to contribute in this direction.